How we use collected information SUMMERSET may collect and use Users personal information for the following purposes:
• To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site
We may use feedback you provide to improve our products and services.
• To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
In order to provide an option to resume the use of our services at a later date, we may retain personal data associated with inactive accounts for up to 24 months from the date of last activity on that account. Users with an active account may access, modify, rectify and delete personal information at any time through their account. Users without an active account may send an email to email@example.com to request for access, rectification or deletion of their personal data. We may refuse to delete or modify your data if we need that data to protect our legal rights or to perform our legal obligations.
In addition to the rights mentioned in the previous section, Users also have the right to restrict processing of their data, to object to processing of the data, as well as the right to data portability. We will cooperate with Users to fulfil these rights as far as possible.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
In order to use this Site, you must accept this policy and our accompanying terms of service. If you do not agree to this policy or the terms of service, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. Provision of personal data to us under this policy is essential for us to be able to provide our services to you. Failure to provide correct and complete information to us could result in unintentional failure to provide complete and proper services to you. You may revoke your consent at any time by sending an email to firstname.lastname@example.org. Revoking your consent would result in the deletion of your account including irrevocable loss of all data related to your account.
This code of ethics sets professional standards and ethical values, which are set and must be complied by applicants, candidates and credential holders and abide to SUMMERSET requirements, standards and it’s governing policies at all times.
The certified professionals shall pursue and sustain integrity, honour and prestige of the profession as well as of the SUMMERSET Awarding body, by complying with the these standards of work ethics.
SUMMERSET certified professionals shall hold and be accountable for main principals in during the conduct of their duties and professionally advise employers, clients, employees, the public and appropriate authorities, of any danger and unacceptable risks.
Competence and Objectivity
SUMMERSET certified professional must be impartial and fair and conduct his professional affairs with responsibility and integrity. Continuously maintain high standards of ethics, balanced care for the interests of the public, employers, clients, employees, colleagues and the profession itself. SUMMERSET certified professional must avoid to conduct or practice, which might likely lead to discrediting the profession, SUMMERSET Awarding Body or deceiving the public in any manner.
SUMMERSET certified professional shall pursue opportunities in services of civic affairs, working for development of the safety, health, security and other wellbeing of community, by sharing their obtained knowledge and skills. SUMMERSET certified professional shall only conduct practice in his/her educational field of expertise. As well as following up their professional development by maintaining their competence through further education, work experience, professional trainings and keeping up to date with current affairs of the profession.
SUMMERSET certified professional shall always act as non-bias professional of their field and with the manner regardless to individual’s religion, ethnicity, gender, age, national origin, sexual orientation, or disability.
SUMMERSET certified professional will always support fellow professionals and SUMMERSET, as the main driving force behind the progress in the professional environment. In addition, certified professional by SUMMERSET - will not collude, debase or discredit the SUMMERSET or the other fellow professionals.
This code of conduct establishes guidelines for teaching and learning via remote environments, or any form of education that relies primarily on IT services. The term e- resources is used throughout the code to refer to any type of tool, resource, or platform that may be utilized for educational purposes.
1. Remote classroom
2. Communication outside of remote classrooms
4. Privacy & General Data Protection Regulation Compliance
5. Tips in order to avoid unnecessary pressure on the network
6. Acceptable behavior on Online platform - (MS Teams / Zoom/ WhatsApp / any other Communications channel)
7. Students removal from online sessions and program
8. Complaints & Suggestions
This policy is aimed at learners who are enrolled on or have taken a SUMMERSET qualification, certification or unit.It sets out the process learners should follow when submitting appeals or re-mark requests to SUMMERSET and the process we will follow when responding to enquiries and appeals.It is also for use by SUMMERSET staff to ensure they deal with all appeals in a consistent manner
Training Provider’s Responsibility
All Training Providers are required to have their own appeals policies which the learner is entitled to request if they wish to make an appeal.It is important that staff involved in the management, training or assessment and quality assurance of SUMMERSET qualifications and/or certifications and learners are aware of the contents of this policy.
When can I appeal?
If a learner believes that SUMMERSET did not apply procedures properly, fairly or consistently in relation to the assessment decision; • If a learner disagrees with SUMMERSET decision on the allocation of reasonable adjustments or special consideration; • If a learner disagrees with the action taken against them following an investigation into malpractice; • If a learner believes there were errors with the question paper that impacted the result; Please note that SUMMERSET will not accept appeals if the only grounds are that the learner is unhappy or disappointed with the result.In these circumstances we suggest that the learner speak to their Training Provider to get feedback on areas where they could improve. If the learner is looking for their mark to be reviewed due to sickness or other extenuating circumstances that took place at the time of the examination, please see the Access Arrangements, Reasonable Adjustments and Special Considerations Policy.The learner can request a re-mark on failed written exams or where a Distinction grade was narrowly missed. Re-mark requests will not be accepted for any multiple-choice examinations as these are marked electronically.If the learner would like the Training Provider to act on their behalf, please ensure that the ATP have been given written permission to do so. The learner must submit notice of an appeal within 10 working days of the assessment/ examination result being released.Any appeals received after this date will be reviewed on a case by case basis and may be allowed to proceed if there are extenuating circumstances as to why the appeal was not submitted within the required timeframe.
Process for raising an Appeal
All appeals must be submitted in writing to email@example.com within 10 working days of the examination result date.SUMMERSET will acknowledge receipt of the appeal within 5 working days.The appeal details will be directed to the relevant team for an investigation to take place.
What details do I have to give?
When submitting an appeal please provide us with:• full name; • SUMMERSET registration number (if known); • examination date • examination title• details of the appeal;
How long will it take to review?
SUMMERSET will acknowledge receipt of the appeal within 5 working days, letting the learner know who will be investigating the appeal.The appeal will be investigated by someone who has no personal interest or involvement in the matter of the appeal.SUMMERSET will aim to provide the learner with the outcome of the appeal within 20 working days.Please note that in some cases the review processes may take longer, for example, if a Training Provider visit is required.If this is the case, we will contact the learner to let them know and provide the likely revised timescales.
The outcomes of any appeal against a decision may be either to uphold the appeal or to reject it.If we do not believe there is a valid case for the appeal the learner will be given the reasons for the decision.SUMMERSET will inform the learner of the decision in writing.
If the learner does not agree with the decision, then they have the right to a final independent review, this must be made within 15 working days of the decision.This will be carried out by someone who is not a SUMMERSET employee. The independent reviewer will also be someone with the relevant competence to decide in relation to the appeal. The Independent Reviewer may involve a further discussion with relevant parties involved in the appeal. The Independent Reviewer’s decision is final in relation to how SUMMERSET will consider such appeals and we will let the learner know the outcome of the review within 20 working days of receipt of the independent review request.If the learner is still unhappy with the outcome the learner is entitled to raise this directly with the relevant Regulator (this applies to regulated qualifications only)
SUMMERSET will review the policy annually as part of our self-evaluation arrangements and revise it as and when necessary, in response to customer and learner feedback or requests from, or good practice guidance issued by, the regulatory authorities.Anyone who wishes to provide feedback should send their comments to firstname.lastname@example.org.
At SUMMERSET, we continuously seek opportunities to improve our processes and procedures so that we can continue to serve our students better and stay relevant. We value feedback from our students.
Feedback from students is most welcome. Students can forward their feedback to our Admin Counsellors or sent via email to: email@example.com
When Feedback is received from our students, SUMMERSET Management shall review them in earnest and existing processes and procedures will be streamlined, as appropriate.
Your feedback will be acknowledged by SUMMERSET within 2 working days. SUMMERSET will officially respond to your feedback and complaint within 21 working days.
In the event where the student and SUMMERSET are unable to resolve the issue, external mediation parties shall be sought.
Data Protection Statement
As an established and trusted private educational institution, SUMMERSET is committed to maintaining a high standard of confidentiality with respect to the personal data of our students, alumni, employees and associate lecturers in accordance with the requirements of the Personal Data Protection Act 9 of 2012 (the “PDPA”) in Sri Lanka
“Personal Data” is defined under the PDPA to mean personal information, whether true or not and whether in electronic or other form, about an individual who can be identified:
Examples of personal data are your name, address, NIC/Passport number, photograph or video image, telephone numbers and email addresses.
Purposes for Collection, Use & Disclosure of Personal Data
Withdrawal of Consent
Administration & Management of Personal Data
Please note that this Policy does not derogate from the terms and conditions governing your relationship with SUMMERSET and its related corporations. SUMMERSET’s rights under this Policy shall be without prejudice to other rights of collection, use and disclosure available pursuant to the terms and conditions or under the law and nothing herein is to be construed as limiting any of these other rights.